Order Processing Specialist

LaundryLux is the North American supplier of Electrolux Professional & Wascomat equipment for laundromats, coin laundries, and on-premises laundries. From financing to repairs, we provide a comprehensive set of services to support all aspects of commercial laundry operations.

Why you should join LaundryLux

• Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.
• Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning opportunities.
• Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Responsibilities

• Accurately enter and manage Purchase Orders in Epicor for components and machines.
• Respond to customer inquiries from the Component Sales queue, emails, and Online Parts Store, providing information on product, order status, and account support.
• Handle RFQ (Request for Quote) submissions for Component Sales by identifying customer needs, providing accurate pricing and lead time, and offering product recommendations.
• Create and manage component Return Merchandise Authorizations (RMAs), credit memo requests, and arrange shipment pickups for return orders.
• Review and prioritize urgent orders (e.g., RED, BLUE, and AIR FREIGHT) to ensure timely processing and delivery.
• Build and maintain strong customer relationships to promote brand loyalty and satisfaction.
• Collaborate cross-functionally with Warehouse shipping and logistics, Purchasing, Accounting, Technical Care, and Warranty teams to resolve order, confirm product information, or account issues on component orders.
• Set up and maintain customer accounts in Epicor, including verifying contact, integrating UPS, and managing tax exemptions using Avalara.
• Monitor and follow up on backorders, user holds, and credit holds to ensure accuracy and timely resolution of component orders.
• Manage and prioritize workflow through a ticketing system, ensuring all tasks meet department SLA requirements.
• Provide supporting documentation such as sales order reports, invoices, and order acknowledgements as requested for component orders.
• Communicate clearly, professionally, and respectfully with customers, team members, and leadership.
• Escalate complex or unresolved issues to the Component Sales Supervisor as needed.
• Perform other office duties as assigned by management.

Requirements

• Strong attention to detail and accuracy in data entry.
• Strong decision-making and communication (written, verbal, active listening) skills.
• Experience using an ERP system a plus.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in MS Office.
• Bilingual a plus.

Qualifications

• High School Diploma/GED required, college degree a plus.
• 2+ years of experience in order entry, customer service, inside sales, or similar roles.

Benefits

• Health benefits package including medical, dental, and vision plans.
• Life Insurance.
• 401(k) with company matching.
• Paid Time Off.
• Paid Holidays.
• Profit Sharing.
• Employee Referral Program.
• Mentorship Program.
• Company Sponsored Training.
• Tuition Reimbursement.

Our Values

• People
• Shared Responsibility
• Integrity
• Excellence
• Customer Focused
• Meaningfulness and Fun