Order Processing Specialist

Responsibilities

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Cook with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

Requirements

• Bachelor's degree in Finance, Business, or related field
• At least 1 year of experience with order processing, invoicing, data entry, and customer service
• Strong computer skills and fast, accurate data entry capabilities
• Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus
• Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
• Excellent communication in both written and verbal forms
• Proficient in Microsoft Excel
• Ability to work in a fast-paced, performance-based environment and be a self-starter
• Able to prioritize, organize, and manage multiple tasks with great attention to detail and quality
• Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
• Willingness to roll up your sleeves and execute with the ownership mentality
• Ability to work in a fast-paced environment in which requirements & priorities constantly change
• Excellent written and verbal communication
• Consumer obsessed and possess strong consumer understanding
• Excellent communicator with strong written, verbal, and presentation skills
• Ability to manage multiple projects at once and strong organizational skills
• Proactive; can operate autonomously, but also collaboratively as part of a team