Order Processing Specialist

About the role

Draftomat is looking for an Order Processing Specialist to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration. The role is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Review and process orders or service requests connected to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration, confirming required details before release or handoff.
• Review orders for missing details, duplicate requests, pricing discrepancies, and fulfillment exceptions.
• Update order status, approved changes, cancellations, shipment or service details, and customer notes across customer scheduling and service operations.
• Coordinate routine order questions with customers, sales, operations, suppliers, or fulfillment teams.
• Track open orders and follow up on delayed, incomplete, or exception items until resolution.
• Maintain accurate order documentation and protect customer account and payment information.

Requirements

• Strong data-entry, organization, customer-service, and attention-to-detail skills.
• Comfort using order-management, CRM, spreadsheet, email, and inventory or service systems.
• Ability to review pricing, quantities, addresses, dates, and order details accurately.
• Clear written communication when coordinating changes or resolving exceptions.
• Reliable follow-through and the ability to manage multiple open orders.
• A pre-employment background check is required.

Pay

$48,000 - $54,500 per year

Schedule

Full time, 100% remote