Order Management Specialist - Direct (Everett, WA)

Responsibilities

• Input and manage US direct customers’ purchase orders (POs); support receipt to cash.
• Oversee and ensure that internal deadlines are met as they relate to established expectations.
• Ensure all POs and related documents are accurate and comply with company and federal regulations.
• Reconcile POs against procedures, profiles, and price lists for data accuracy.
• Work with customers and sales managers to resolve outstanding issues.
• Interact actively and positively with cross‑functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries.
• Communicate updates to internal and external customers timely and thoroughly, both verbally and in writing.
• Partner with Finance on agreeable payment terms and credit.
• Research and resolve discrepancies related to delivery, price, order status, or item clarification, explaining outcomes with tact and diplomacy.
• Assist in all other departmental responsibilities as requested.

Qualifications

• HS Diploma or GED required; Associates or Bachelor’s degree preferred.
• 2+ years of experience working in Oracle (desired).
• Government/Department of Defense contract support experience (desired).
• Critical thinker with strong problem‑solving and multi‑tasking skills.
• Strong interpersonal, written, and oral communication skills.
• Highly motivated and able to work independently to meet deadlines.
• Ability to manage competing priorities within demanding timeframes.
• Experience working positively and productively in a team environment.
• Experience and knowledge of a variety of computer software applications (MS Word, Excel, PowerPoint, TEAMS, Microsoft Dynamics, Oracle, Outlook, WAWF, Five9s).

Skills

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, TEAMS).
• Experience using Microsoft Dynamics.
• Oracle ERP expertise.
• Familiarity with Outlook, WAWF, and Five9s.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay

The salary range for this position is 47,600.00 – 71,400.00 (local currency).

About the Company

Fortive Corporation’s essential technology makes the world safer and more productive, accelerating transformation in high‑impact fields such as workplace safety, built environments, and healthcare. As a global industrial‑technology innovator with a startup spirit, Fortive’s companies lead in healthcare sterilization, industrial safety, predictive maintenance, and other mission‑critical solutions. The company’s diverse, 10,000‑strong team embraces a dynamic, inclusive culture and continuous learning, guided by the Fortive Business System.

Fluke, a wholly owned subsidiary of Fortive, is a world leader in software, test tools, and technology that support customers today and into the future. Headquartered in the greater Seattle area, Fluke combines the passion of a startup with the resources of a Fortune 500 company, focusing on employee growth, team success, and brand excellence.