Order Management Specialist

NECI is the leading Digital Automation solutions provider transforming manufacturing, lab operations, process development, and process control across a range of process industries in the Northeast. NECI relentlessly seeks to drive outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.

Benefits

• Highly competitive medical and dental insurance
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Pet Insurance
• Unlimited PTO policy
• 10 paid holidays
• 12 weeks paid maternity leave
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee Referral Bonus
• Professional Development Reimbursement
• NECI-paid basic life & short-term, long-term disability insurance

About the Role

An Order Management Specialist is responsible for tracking, logging new purchase orders, order entry, and monitoring sales orders while confirming accurate delivery details to customers. Order management specialists verify the availability of placed orders, ensuring quality before shipment to avoid complaints and issues. They also update and track customer account information in the database and handle order verification. Strong organizational and communication skills are essential, particularly in addressing customer inquiries and resolving delivery discrepancies.

Responsibilities

• Stay connected with Account Sales Representatives to resolve customer inquiries, process orders, manage shipments, and ensure accuracy through delivery.
• Verify all data entries and prepare proactive query reports daily; manage shipments and respond to order status inquiries to resolve customer issues.
• Prepare specific customer reports as required and attend weekly customer meetings to review order status.
• Monitor and evaluate all order issues, resolve discrepancies, and ensure accurate billing of all bookings.
• Troubleshoot sales orders and assist in identifying and executing enhancements to management processes.
• Ensure compliance with all company and business policies; administer all open sales orders and maintain appropriate order flow.
• Interface with the finance department to manage customer records and newly created customer setups; handle incoming purchase orders from various email locations.
• Monitor and process all returns according to financial requirements and ensure ISO 9000 compliance.
• Assist in maintaining customer master ship-to/bill-to addresses in the ERP system.
• Ensure data accuracy for all EDI orders (pricing errors, tax jurisdiction, part numbers, warranties, etc.).
• Coordinate with freight forwarders/carriers and the international logistics department to arrange material movement.
• Create reports on service, inventory positions, weeks of supply (WOS), point of sale (POS), open orders, and sales sheets.
• Determine accurate shipping and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method shipment requests.
• Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are met.
• Coordinate with supply chain, production, quality, finance, and sales on matters including order status, expedite/prioritize requests, specialist shipping instructions, contracts, credit issues, pricing discrepancies, and product availability.

Requirements

• Bachelor’s degree or equivalent industry experience.
• Minimum of 3 years of customer service-related experience.
• Experience working with Salesforce and Oracle preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated written and verbal communication skills.
• Strong organizational skills.
• Proven ability to handle multiple tasks and transition between activities requiring immediate response.
• Ability to be self-directed and contribute to a high-performing, goal-oriented team.
• Demonstrated ability to build relationships with functional stakeholders.
• Motivated and positive team player.
• Attention to detail and accuracy; ability to perform basic math calculations and measurements.
• Ability to function in a fast-paced, demanding, ever-changing environment.
• Well-developed conflict management skills.
• Demonstrated problem-solving and decision-making skills with sound judgment.

Pay

A starting annual salary between $55,000 – $59,000 based on level of previous experience.

Must be currently authorized to work in the United States.