Order Management Specialist

About the role

Instrumart’s tagline "There's an engineer behind everything we sell" reflects its team of 20+ applications engineers who serve as the primary sales force, troubleshooters, and technical support staff. Engineers help customers find the right solution and provide ongoing support for the life of the product. Visit the company website at instrumart.com. This position is located in South Burlington, Vermont, with the option to work from home 40% of the time after completing training.

Responsibilities

• Order Entry
• Order tracking/shipment status updates
• Answering phones
• Part number entry as needed
• Customer/contact entry
• Fraud Detection

Requirements

• Ability and comfort working with computer applications – majority of time spent in NetSuite
• High level of punctuality and dependability
• Excellent attention to detail
• Fast and accurate typing skills
• Personable and team‑player attitude
• Capability to work in a fast‑paced environment
• Clear and helpful communication with customers
• Aptitude for multi‑tasking, task‑switching, and strong organizational skills
• Skilled time manager with a strong drive toward productivity

Preferred Skills

• Familiarity with NetSuite or similar business management software
• Experience using a multi‑line telephone system
• Experience sharing a workload while working as part of a team
• Experience working in an open office environment

Benefits

• Employee ownership program – every team member receives benefits of ownership
• Medical, Dental, and Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• FCG University learning and training platform with over 80,000 courses
• Custom training programs, mentorship, and a supportive environment for professional development

Schedule

Option to work from home 40% of the time after completing training.