Order Management Specialist

About the role

EcoWater Systems LLC, part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best.

Responsibilities

• Process and manage customer orders accurately from entry through fulfillment and invoicing.
• Take and return calls from customers regarding order status.
• Review orders for pricing, terms, availability, freight, and customer‑specific requirements.
• Manage order holds, changes, cancellations, returns, shortages, and back‑orders.
• Investigate discrepancies involving pricing, quantities, shipments, or invoices.
• Maintain accurate customer, product, and shipping information.
• Document root causes and recurring order issues.
• Escalate supply or delivery risks based on defined criteria.
• Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies and ensure on‑time delivery.
• Monitor order status, inventory levels, and shipment details to proactively communicate with internal and external partners.
• Support continuous improvement initiatives related to order accuracy, lead time, and customer satisfaction.
• Partner with IT, Finance, Supply Chain, Sales, and Operations to align order processes and resolve issues efficiently.
• Support end‑to‑end order‑to‑cash processes, including order entry, fulfillment coordination, invoicing, and customer communication.
• Contribute to cross‑functional projects focused on process standardization, service improvement, and operational efficiency.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in order management, customer service, sales operations, or a related operations role.
• Preferred: Associate or bachelor’s degree in business, Supply Chain, or a related field.
• Preferred: Experience with Epicor.
• Measurable success expectations: Order‑entry accuracy, Order processing turnaround, Total orders entered, Invoice or pricing discrepancy rates, Customer response time, Internal and external customer satisfaction, Completion of process‑improvement actions.

Skills

• Strong working knowledge of ERP system.
• Proficiency with Microsoft Excel, Word, Teams, Outlook, and related business applications.
• Ability to manage detailed transactions and competing priorities.
• High attention to detail and commitment to order accuracy and customer service.
• Excellent communication, problem‑sol