Order Management Specialist

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing, and process development help customers safeguard nutrition, health, and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets, including Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings, and Wood Protection. With customers in over 100 countries, Arxada achieved sales of CHF 2 billion in 2024. Headquartered in Basel, Switzerland, we employ 3,200 associates across 24 production sites and 14 R&D centers.

About the role

As an Order Management Specialist based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers. Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction. This is an exciting opportunity to contribute to Arxada’s growth while building strong relationships and continuously improving processes in a dynamic and collaborative environment.

Responsibilities

• Manage end-to-end order processing, ensuring accuracy, timely execution, and customer satisfaction
• Act as the primary point of contact for customer inquiries, resolving issues with a proactive and solution-oriented approach
• Collaborate closely with logistics and supply chain teams to ensure smooth delivery and fulfillment processes
• Maintain and update order data in SAP, ensuring data integrity and compliance with internal processes
• Analyze customer needs and identify opportunities to improve service levels and operational efficiency
• Support continuous improvement initiatives and contribute to enhancing customer experience
• Build strong relationships with internal and external stakeholders through clear communication and teamwork

Requirements

• Bachelor’s degree preferred in Logistics, Supply Chain, Business Administration, or a related field
• Minimum of 3+ years of experience in Customer Service, Logistics, or Supply Chain, including at least 1 year in Order Management
• Hands-on experience working with SAP and strong proficiency in Microsoft Excel
• Fluent in English with excellent communication and interpersonal skills
• Strong problem-solving mindset with the ability to prioritize and manage multiple tasks
• High level of accountability, resilience, and a collaborative team spirit aligned with Arxada’s values

Pay

The expected salary range for this role is $50,000 to $61,000. Specific employee compensation may vary depending on factors including experience, education, training, licensure, certification, location, and other job-related, non-discriminatory factors permitted by law. This role is also eligible to earn a short-term incentive bonus.

Benefits

• 401(k) plan
• Medical, dental, vision, life, and disability insurance
• Paid time off, paid holidays, and paid sick leave