Order Management Senior Specialist

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For over four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we create smarter, sustainable, and more connected experiences that empower people to live better.

About the role

The Order Management Senior Specialist is responsible for managing and maintaining account portfolios by ensuring accurate order entry and processing in the current ERP system. The role involves collaborating with various departments to support order processes, maintain compliance with Samsung Electronics' policies, and improve order-related processes and integrations.

Responsibilities

• Ensure that orders are compliant with Samsung Electronics’ policies, programs, and master purchase agreements.
• Ensure that orders are received and submitted into our systems in accordance with our standard processes.
• Ensure that orders are managed through internal Samsung systems and departments so they can ship and invoice in compliance with both customer and Samsung requirements.
• Review and process valid order-related price adjustment claims.
• Review and process sales returns in alignment with Samsung’s policies, agreements, and approve exceptions.
• Resolve sales return-related discrepancies and support resolution for related chargebacks.
• Continually work with internal and external contacts to improve order-related items including processes, integrations, and end-to-end performance.
• Support new account launches with systems integrations, process optimizations, policy agreement, and application.
• Support training to explain end-to-end order fulfillment policies, processes, and systems, including hand-offs and other functional areas.
• Maintain Price Discrepancy Resolution in relation to Order Management.
• Manage other cyclical processes including but not limited to credit/debit price adjustments, return processing and follow-up for sales error returns, maintaining company and department KPIs, supporting the Business Operations Team on projects, and addressing Order Management escalations.
• Other duties as assigned.

Requirements

• Bachelor’s Degree required in a related Business Field.
• Prior Order Management experience; minimum 5–7 years in a related Business Field.
• SAP Experience.
• EDI Experience in relation to Order Processing.
• Advanced Microsoft Office skills and use in Excel, Word, and PowerPoint.

Skills

• Ability to take direction and lead team members.
• Ability to think outside of the box and understand upstream and downstream effects of role and actions.
• Proficient written and verbal communication skills.
• Problem-solving and critical thinking.
• Ability to multi-task efficiently and work well under pressure.
• Works well independently.