Order Management / Retail Operations Specialist

Principal Accountabilities

• Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
• Cook with Sales, Planning, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
• Maintain accurate order records within order management systems.
• Maintain and manage master data, ensuring information is accurate, complete, and up to date.
• Aid with order prioritization based on operational and business needs.
• Maintain and update order tracking reports and system data.
• Aid with resolving chargebacks, deductions, order discrepancies, and shipment issues.
• Process returns and maintain related documentation and system updates.
• Generate reports related to order activity, fulfillment performance, and operational metrics.
• Participate in process improvement initiatives to increase efficiency and accuracy.
• Communicate order confirmations, changes, and shipment updates to internal and external stakeholders.
• Ensure compliance with retailer routing guides and internal processes.
• Partner with Sales, Marketing and Supply Chain teams on Value Added Services.
• Perform additional duties and special projects as assigned.

Key Experience and Skills

• 2+ years of experience in operations, sales, or a related field.
• Proficiency in Microsoft Excel, reporting, and data analysis.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills with the ability to work effectively across multiple departments.
• Ability to work independently, exercise sound judgment, and escalate issues appropriately.
• Familiarity with EDI and retailer compliance requirements preferred.
• Experience working with SAP, Shopify, and/or Order Management Systems (OMS) preferred.