Order Fulfillment & Processing Specialist

Blue Nile is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission is to enable all people to Celebrate Life and Express Love. Signet Jewelers is a “Great Place to Work-Certified™” company.

About the role

The Order Fulfillment & Processing Specialist oversees a range of order processing tasks, including processing repairs, custom orders, and canceled orders. This role manages and executes the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. The Specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

Responsibilities

• Oversee and manage the full order fulfillment cycle from receipt to completion
• Review, validate, and process complex and high-priority orders in internal systems
• Monitor order flow and proactively identify and resolve potential bottlenecks or delays
• Track outstanding orders and address issues to prevent procurement and fulfillment delays
• Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
• Monitor and respond to new messages within the order management system in a timely manner
• Review and process canceled orders, QC fails, Quick Fix, and HD orders
• Serve as an escalation point for order-related issues, providing timely and effective resolutions
• Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution
• Coordinate the processing of repair requests and custom orders while maintaining service standards
• Support inventory accuracy through cycle counts, audits, and discrepancy resolution
• Maintain accurate and up-to-date records of order status and fulfillment activities
• Train and mentor Order Fulfillment Associates as needed
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)
• Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
• Maintain a clean, organized, and safe work environment in compliance with operational standards

Requirements

• Minimum of 1 year of prior experience in order processing, customer service, or complex order management role
• Strong attention to detail
• Works with a sense of urgency
• Clear communicator
• Intermediate proficiency with Microsoft Word, Excel, and general computer fluency
• Strong problem-solving skills and excellent at following directions
• 2-3 years of relevant experience preferred

Benefits

• Paid Time Off
• Medical, Dental, Vision, and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Competitive Employee Discount
• Parental Leave
• Life Insurance

Pay

Hourly base pay: $21.00 - $23.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.