Order Fulfillment Specialist
Würk · Denver, CO · 4 days ago
On-siteCustomer Service$45k–$55k/yrFull-time
Responsibilities
- Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
- Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
- Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
- Placing badge orders for timeclocks
- Maintaining inventory and purchasing supplies for the department
- Assisting with office duties
- Assisting support team if needed
- Fielding incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction within SLA
- Delivering timely solutions to customers while maintaining customer satisfaction
- Working individually and with a team to solve problems while communicating trending issues and best practices
- Developing relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership
Requirements
- 1+ years of customer support experience
- Experience troubleshooting technical issues
- Excel skills and aptitude in Microsoft applications
- Interpersonal communication skills, prioritizing, and meeting deadlines
- Able to lift 20 pounds
- Must reside in the Denver area, as this role is based in-office in downtown Denver, Monday through Friday
Qualifications
- Shipping and printing experience preferred
- UKG Ready experience preferred
- Salesforce service cloud or other support ticketing system preferred
Benefits
- Competitive medical, dental, and vision plans
- 100% employer-paid basic life insurance, short term disability, and employee assistance programs
- 401(k) traditional and Roth plans with Employer Match
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Internet reimbursement
- Paid professional development & tuition reimbursement
- Generous referral bonuses
- Paid parental leave
- Remote-friendly work environment
- Paid sabbatical leave program