Order Fulfillment Specialist

About the role

As a leading food distribution cooperative worldwide, it's likely our products and services have seamlessly integrated into your daily routines. Whether it was while handling transactions for your children's meals at school, sharing a meal with loved ones, or simply grabbing a coffee on the go, our presence is felt. Working in collaboration with numerous Members and Suppliers, we remain committed to delivering top-tier quality across the nation. In brief - encompassing 900 member locations, exclusive access to expanded procurement options, a wide range of offerings, and formidable purchasing capabilities. We are growing and looking for a Customer Account Representative to join our team in Atlanta!

Responsibilities

• Manage the full order-entry process, including receiving, coding, processing, confirming, and tracking customer orders.
• Serve as a primary point of contact for assigned accounts and resolve issues involving product, pricing, allowances, freight, invoicing, shortages, and substitutions.
• Monitor customer purchasing activity and identify opportunities to increase participation and sales within assigned product categories.
• Communicate regularly with customers regarding orders, market conditions, product availability, promotions, and purchasing opportunities.
• Coordinate with suppliers and internal logistics teams to ensure accurate and timely deliveries.
• Partner with Accounts Receivable and Accounts Payable to resolve billing discrepancies and pass-through charges.
• Support category management initiatives including new programs, spot buys, replenishment opportunities, pricing updates, and customer commitments.
• Maintain strong working relationships across Category Management, Logistics, Finance, Quality Assurance, Marketing, and supplier partners.
• Participate in occasional industry events, purchasing conferences, or customer food shows.

Qualifications

• 3+ years of customer service, data entry, transaction processing, account support, inside sales, or related experience preferred.
• Foodservice, food