Order Fulfillment Specialist

About the Company

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding workplace. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.

About the Role

The Order Fulfillment Specialist oversees and coordinates end-to-end order management, customer service, and inventory activities across mills and distribution centers. This role ensures accurate order processing, efficient logistics coordination, and strong customer relationships while supporting cross-functional teams such as supply chain, manufacturing, marketing, and account management.

Responsibilities

• Develop and maintain strong relationships with customers through frequent contact and effective issue resolution.
• Prepare, enter, update, and modify sales orders with a high degree of accuracy.
• Respond to and resolve customer concerns, complaints, and inquiries related to orders, shipping, invoicing, and product information.
• Prepare and track invoices, purchase orders, rebates, and other accounting/customer service forms.
• Prepare reports for business transactions.
• Collaborate with supply chain, logistics, manufacturing, and marketing teams to ensure alignment of business goals.
• Perform all duties in accordance with environmental and safety rules and regulations.
• Provide high-quality customer service through phone, email, and internal systems.
• Perform other duties as necessary.

Requirements

• 1-2 years’ demonstrated sales or customer service experience.
• Experience with forest products or manufacturing industry desirable.
• Associate degree. Bachelor’s degree in Business Administration or related field preferred.

Skills

• Knowledge of basic accounting and bookkeeping methods.
• Knowledge of effective phone sales techniques.
• Thorough knowledge of LP products.
• Knowledge of inventory management.
• Knowledge of shipping and transportation methods and rates.
• Excellent phone and customer service skills.
• Strong written and oral communication skills.
• Strong analytical, mathematical, and problem-solving skills.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Familiarity with Tableau, Power BI, Salesforce, and SAP preferred.
• Ability to operate a computer and supporting software.
• Ability to work independently while collaborating effectively within a team.

Work Environment

• Hybrid role with work occurring both onsite and remote as needed.
• Must be able to collaborate with teams across multiple business functions and locations.

Benefits

• Competitive salaries.
• Comprehensive health and welfare benefits.
• 401(k) program.
• Career mobility opportunities.
• Tuition reimbursement.
• Volunteer opportunities.
• Profit sharing.