Order Entry, Billing & Collections Specialist

About the role

Finance & Accounting (F&A) team in the Order-to-Cash (O2C) process. The role involves managing customer (global) Billing, Collections, and Order Entry to ensure timely and accurate cash flow for the organization.

Responsibilities

• Process customer orders, invoices, and payments accurately in ERP/financial systems
• Monitor and follow up on accounts receivable to ensure timely collections
• Perform cash applications by matching payments with corresponding invoices
• Assist in resolving billing discrepancies, disputes, and customer queries
• Support credit control by monitoring customer credit limits and payment terms
• Reconcile customer accounts and maintain up-to-date records
• Timely communication of order status, invoices & AR aged invoices to respective parties and customers
• Ensure compliance with company policies, SOX, and audit requirements
• Collaborate with cross-functional teams (Sales, Billing, Collections, Order Entry) to resolve issues
• Contribute to process improvement initiatives within the O2C cycle

Qualifications

• Strong numerical and analytical skills
• Good communication skills (written & verbal) to interact with global clients
• Basic knowledge of accounting principles and MS Excel
• Willingness to work in shifts
• Graduates or candidates with up to 1–3 years of relevant experience are welcome

Preferred Skills

• Knowledge of HPSM, Salesforce, SAP, etc.
• Familiarity with O2C sub-processes (Billing, Collections, Cash Application, Credit Management, Order Entry)
• Problem-solving and customer service orientation
• Ability to work under deadlines with attention to detail