Billing Specialist

About the role

Incisive is building a better model for restorative dentistry. Independent practices are under pressure: lab consolidation is accelerating, digital dentistry has arrived, but most practices are only halfway there, and building a complete workflow alone is expensive, slow, and isolating. We solve that through one partnership: nine specialty labs matched to specific case types, no-cost digital scanning equipment, a portal to track every case and manage every invoice in one place, and a clinical support team on every case. More than 600 doctors nationwide trust us, we retain over 95% of them year over year, and we're growing fast. If you have high standards and want to do work that compounds, you'll fit right in.

Responsibilities

• Generate and manage invoices for dental lab cases, including crowns, bridges, implants, dentures, and other restorative products; track overdue invoices
• Review case details to ensure billing accuracy and completeness
• Maintain accurate records of pricing, adjustments, and billing codes
• Monitor accounts receivable (AR), follow up on outstanding balances, and support collections efforts
• Assist with accounts payable (AP), including vendor invoices and reconciliation
• Apply payments, track payment terms, and resolve discrepancies
• Communicate with dental office clients regarding invoices, billing questions, and payment status
• Collaborate with production, case management, and customer service teams to resolve billing issues
• Maintain organized and accurate financial data in billing and ERP systems
• Support reporting on revenue, aging, and billing trends

Qualifications

• 2+ years of experience in billing, accounting, or financial operations
• Prior experience in a dental lab or dental industry highly preferred
• Working knowledge of dental procedures and restorations (e.g., crowns, implants, prosthetics)
• Strong understanding of invoicing, payment terms, AR/AP processes
• Proficiency with billing systems, spreadsheets, and financial software
• High attention to detail and accuracy in data entry and financial records
• Strong organizational and time management skills
• Excellent communication skills, both written and verbal

Preferred Skills

• Experience with dental lab management software (e.g., Labtrac, Magic Touch, etc.)
• Familiarity with dental coding, case workflows, and prescriptions
• Ability to analyze billing data and identify discrepancies or trends
• Experience working in a fast-paced, production-driven environment

What Success Looks Like

• Accurate and timely invoicing with minimal errors
• Reduced aging in accounts receivable
• Strong relationships with dental office clients
• Efficient resolution of billing discrepancies
• Well-maintained, audit-ready financial records

What We Offer

• Competitive base salary with bonus opportunity of up to 20%
• Medical, dental, and vision insurance
• Unlimited PTO
• 401k with company match
• Full remote work environment