Billing Specialist

About the Role

The Patient Account Representative/Billing Specialist will serve as the primary patient-facing billing resource. The ideal candidate will provide exceptional customer service by assisting patients with billing and insurance-related questions, processing payments to payoff account balances, resolving account concerns, and supporting the daily financial operations of the center.

What You'll Do

• Serve as the primary billing representative for patients visiting the imaging center
• Assist patients with billing questions, account balances, statements, and payment options
• Establish payment plans in accordance with company policies
• Coordinate with carriers to assist in explaining insurance benefits, deductibles, copays, coinsurance, and patient financial responsibility
• Resolve patient billing concerns professionally and compassionately
• Maintain a welcoming and professional presence when assisting patients
• Reach out to carriers to assist patients with insurance-related questions and claim status inquiries
• Verify insurance eligibility and patient demographic information
• Submit, update, and refile insurance claims when appropriate
• Research and resolve billing discrepancies
• Work collaboratively with coding, billing, insurance, and revenue cycle teams to resolve complex account issues
• Aid in attorney balance verification and reduction requests as needed
• Support medical billing, coding, and revenue cycle functions when applicable
• Answer inbound billing calls for Heartland Radiology and other CIVIE clients
• Handle inbound and outbound patient communications professionally and efficiently
• Clearly explain account status, insurance processing, and payment options
• Escalate complex billing concerns appropriately
• Document all patient interactions accurately within company systems
• Maintain accurate patient account documentation
• Perform assigned administrative and operational support tasks
• Aid leadership with special projects and other remote duties as assigned
• Support workflow improvements and departmental initiatives
• Maintain strict compliance with HIPAA and all company privacy and security policies

Required Experience

• Bilingual (English/Spanish)
• High School Diploma or GED
• Minimum of two (2) years of experience in healthcare customer service, patient accounts, or medical billing
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced healthcare environment
• Strong customer service and conflict resolution skills
• Proficiency with Microsoft Office and healthcare software applications
• Professional appearance and demeanor

Preferred Qualifications

• Experience in Radiology Billing or Medical Billing
• Knowledge of medical terminology
• Experience with insurance verification, claims processing, and revenue cycle management
• Working knowledge of CPT, ICD-10, and HCPCS coding
• Experience with patient collections and payment plans

What We're Looking For

The successful candidate is someone who:

• Enjoys working directly with patients and providing exceptional customer service
• Demonstrates empathy, professionalism, and patience during difficult financial conversations
• Is detail-oriented and committed to accuracy
• Can work independently while collaborating effectively with remote teammates
• Is comfortable learning new technology and adapting to changing workflows
• Maintains confidentiality and professionalism at all times
• Takes initiative and is willing to assist wherever operational needs arise

Physical & Work Environment

• On-site position located at Heartland Radiology in Grand Island, Nebraska
• Frequent interaction with patients, physicians' offices, insurance companies, and remote CIVIE team members
• Standard business hours: Monday through Friday, 8:00 AM to 5:00 PM
• Business casual attire required

We Offer

• Paid vacation, sick time, personal time and holidays
• Quarterly UberEats voucher
• Monthly Fringe benefits
• Education and professional development stipend
• Health, dental, and vision benefits, with employer HSA contribution
• Long-term, short-term, and life insurances
• 401(k) with company match & profit sharing

Pay Range

The pay range for this position is $22.00-$25.00/hour.

Physical & Work Environment

• On-site position located at Heartland Radiology in Grand Island, Nebraska
• Frequent interaction with patients, physicians' offices, insurance companies, and remote CIVIE team members
• Standard business hours: Monday through Friday, 8:00 AM to 5:00 PM
• Business casual attire required