Order Desk Operator - St. Louis, MO

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

Schedule

1st Shift: 7:00 AM - 3:30 PM (Tuesday through Saturday)

About the role

Provide delivery of contracted services at Boeing (South Park/Order Desk).

• Respond to Boeing requests for distribution of engineering drawings and attachments.
• Work with Boeing Service partners to locate and distribute drawings and attachments.
• Work with Production staff to produce drawings for distribution to requestors.
• Deploy service solutions that meet agreed upon Standards of Performance (SOP) and Statements of Work (SOW).
• Provide requested data within the timeframes outlined in the contract.
• Provide requested data within the allowable error rates outlined in the contract.
• Achieve business objectives (PEP), identify and resolve shortfalls and issues.

Responsibilities

• Constructive, positive outlook and persistence in the face of obstacles.
• Excellent customer service, interpersonal, and communication skills.
• Operational management: build and maintain relationships.
• Good organizational and time management skills.
• Ability to manage multiple tasks.
• Good problem solving and critical thinking skills.
• Maintain quarterly learning objectives deployed by Xerox.
• Maintain required learning deployed by Boeing.

Requirements

• No prior experience necessary.
• Skills in MS Office applications, Internet navigation, and use.

Measures of Accountability

• PEP Customer satisfaction surveys and feedback.
• Delivery against Service Level Agreements.
• Delivery against Xerox Corporate Goals and Objectives.