Order Clerk II / Customer Service Desk

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction, and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Location

Fallon, Nevada

Responsibilities

• Verifies caller’s name, address, and telephone number. Ensures facility number and point of contact is recorded with the telephone number.
• Requests location of the problem (i.e., floor, ceiling, corner of building, etc.).
• Requests information regarding specific problems related to heating, ventilation, air conditioning, carpentry, electrical, pest control, kitchen equipment/appliances, and plumbing in an effort to provide detailed work scope for the craftsman.
• Inputs/records information into the computer system and distributes accordingly, ensuring customer service cards, etc., are included with work order.
• Handles all incoming calls and dispatches emergency or urgent work requests via radio or telephone system.
• Notifies Fire Department, Safety, and/or Quality Control when necessary.
• Makes appointments with requestors for service crews when needed.
• Prepares retrieval/summary reports as required by management to include daily delinquent work order and daily work order issue reports.
• Enters completed work order information into computer system per contract requirements and files in related file folders.
• Enters labor hours into database against correct work order number.
• Provides feedback to requestor on status of service calls.
• Performs related duties as assigned, i.e., warranty information files, etc.
• Assists Work Control department as required.

Requirements

• Proficient in the use of Microsoft Word, Excel, and Outlook at an intermediate level.
• Prior database usage, preferable.
• Maintain valid State issued Driver’s License.
• Possess an OSHA 10 card or have the ability to get one within the first 90 days of employment.
• High School graduate or equivalent.
• Must be able to comprehend, read, speak, and write proficiently in the English language.
• Capable of passing a background check and/or drug test as required by the contract.
• Must have knowledge of facility maintenance work and its trades.
• Type 60 WPM and have knowledge of word processing techniques.

Working Conditions

• Must be able to sit for long periods of time.
• Must be capable of working in a stressful environment with multiple distractions and interruptions while maintaining composure.
• Involves bending, twisting, and reaching.
• Must be able to lift up to 20 lbs.
• Work hours are subject to change, with overtime work as needed.
• Subject to hazards that may cause personal bodily harm; diseases, cuts, bruises, burns, common colds, influenza, dust odors, and elevated noise levels.