Order Desk Clerk

About the role

This position answers customer questions pertaining to their orders and/or processes and tracks orders for customers.

Responsibilities

• Answers incoming customer calls, providing them with information about their orders.
• Reviews and processes conflicted orders using dashboard and reporting software.
• Provides feedback to customers regarding their orders, assisting them as needed.
• Verifies customer and order information for accuracy, making changes as needed.
• Informs customers of any order information requested, such as shipping dates/delays.
• Enters customer/order info on order forms.
• Prepares invoices, shipping documents, and costs.
• Checks inventory records to determine product availability.
• Collects payment for merchandise, records transactions, and sends items for processing.
• Provides 2nd mile customer service duties with a positive attitude.
• Performs other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Previous customer service experience in an office or sales setting a plus.
• Excellent customer service skills.
• Strong interpersonal, communication, problem-solving, and organizational skills.
• Proficient with MS Office, especially Word, Excel, and Outlook.
• Proficient in grammar and spelling.
• Possess an excellent attendance record.
• Must maintain a positive attitude and calm demeanor.
• Must pass a pre-employment drug screen, including testing for THC/Marijuana use.

Benefits

• Medical, dental, and vision insurance.
• 401k plan with 4% employer matching upon meeting eligibility requirements.
• Employer-paid life insurance.
• Voluntary benefits: supplemental life, cancer, accident, etc.
• Paid time off (PTO) and 6 paid holidays.

Schedule

Monday–Friday, Day Shift, 8:00 AM – 5:00 PM.

Working Conditions

• Periods of standing, walking, reaching, stooping/kneeling, and bending.
• Stair climbing and walking on uneven surfaces.
• Long periods of sitting and computer screen viewing.
• Constant use of hands/arms due to computer data entry duties.