Order Coordinator - Shop

Are you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Central States Group, A Cogent Company is currently seeking a Service Coordinator for our Cedar Rapids, IA facility. The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.Key Responsibilities of an Order Coordinator on the Shop Service Team includeCreate work orders for shop technicians to perform work on equipmentAcquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)Effectively review technician inspections and prepare inspection reports for customer reviewObtain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customerResponsible for the procurement of all parts, equipment, and tools needed for each jobTrack purchase orders and forecast when parts will arriveWork with the Shop Service Manager to schedule jobsAssist the Service Manager with any change orders or modifications to the work scopeUpdate the customer and sales team about the status of the job using appropriate communication methodsWork in Salesforce daily, picking up requests that are Shop Service relatedAttend all necessary on-site and virtual training required for this position and department (may require infrequent travel)Utilize the support and coordinate the work of the sales and service departments to ensure each order is managed with excellenceMonitors quality from project planning through order completionProcesses warranties and returns to vendors in a timely mannerDevelops and maintains solid relationships with customers, both internal and externalProvides excellent customer service dailyComplete all necessary safety trainingSkills & QualificationsAssociate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experienceAbility to perform tasks with high attention to detail and accuracyAbility to work both independently and in a team-oriented, collaborative environmentAbility to elicit cooperation and defuse tension, if necessary in a customer service environmentAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilitiesExcellent verbal and written communication skillsExcellent customer service, interpersonal, and phone etiquette skillsProficiency in MS Office, including Word, Excel, Gmail, Google Drive, SalesforceThe physical requirements of this position are:Ability to lift up to 50 poundsAbility to operate forkliftsWhy Work With Us?At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.We OfferEmployee Ownership (ESOP)401(k) with Company MatchProfit SharingMedical, Dental, Vision & Life InsuranceGenerous PTO, Paid Holidays & Volunteer Time OffCareer Development & Advancement OpportunitiesA Culture That Values Innovation, Collaboration, and RespectMake Your Mark with CogentThis is more than just a job—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.If you are a highly organized professional who enjoys coordinating details, supporting drivers, and helping maintain an efficient fleet operation, we encourage you to apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.