OR Surgery Scheduler / Front Desk Representative

Essential Functions

• Counseling patients and scheduling surgeries for multiple physicians.
• Work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
• Maintain relationships with physician’s offices through their staff.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certify any procedures on the schedule.
• Must be capable of multi-tasking and working with a diverse patient population.
• Provide back up support for the Front Office as needed.

Skills

• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a Surgical facility as a scheduler.
• Fast and accurate data entry.
• Service oriented, patient demeanor.
• Able to multi-task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office.

Education/Experience

• High School
• 2 years of previous experience scheduling appointments and/or surgeries.
• Experience with insurance, verification processes, and business office functions.
• Knowledge of clinic policies and procedures.
• Knowledge of managed care contracts and utilization.
• Knowledge of computer systems, programs and spreadsheet applications.
• Knowledge of medical terminology and be familiar with scheduling software.