OR Surgery Scheduler / Front Desk Representative

General Summary of Duties

• Counseling patients and scheduling surgeries for multiple physicians.
• Work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
• Maintain relationships with physician’s offices through their staff.
• Complete all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certify any procedures on the schedule.
• Must be capable of multi-tasking and working with a diverse patient population.
• Provide back up support for the Front Office as needed.
• Other duties as needed.

Essential Functions

• Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices.
• Work closely with the Office Manager/DON/Administrator.
• Ensure all necessary paperwork is completed for each procedure on the schedule.
• Pre-certify any procedures on the schedule.
• Maintain relationships with physician’s offices through their staff.
• Multi-task and work with a diverse patient population.
• Provide back up support for the Front Office as needed.
• Handle other duties as assigned.

Education/Experience

• High School diploma or equivalent.
• Two years of previous experience scheduling appointments and/or surgeries.
• Experience with insurance, verification processes, and business office functions.

Knowledge

• Knowledge of clinic policies and procedures.
• Knowledge of managed care contracts and utilization.
• Knowledge of computer systems, programs, and spreadsheet applications.
• Knowledge of medical terminology and be familiar with scheduling software.

Skills

• Skill in gathering and reporting claim information.
• Skill in solving utilization problems.
• Skill in written and verbal communication and customer relations.
• Experience in a Surgical facility as a scheduler.
• Fast and accurate data entry.
• Service-oriented, patient demeanor.
• Ability to multi-task, manage time effectively, and deliver results.
• Intermediate computer skills and knowledge of Microsoft Office.

Abilities

• Work effectively with medical staff and external agencies.
• Analyze and solve problems.
• Deal courteously and professionally with internal and external customers.
• Provide excellent customer service.
• Work effectively with a diverse patient population.

Benefits

• Employee Assistance Plan.
• 401(k) retirement plan with a company match.
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.