Optical Manager Full Time

About the Role

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position manages, teaches, and coaches the optical team members, interacts with Members, confirms appointments, and ensures department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure timely processing of orders. The pay range advertised does not include additional compensation paid out through our Manager Bonus and spiff programs.

Responsibilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, maintaining open and honest communication, and a friendly demeanor with Members.
• Supports Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, handling money-related transactions, and completing necessary paperwork.
• Manages Optical department team members, ensuring engagement with Members both in person and over the phone.
• Maintains discretion and adheres to privacy and confidentiality policies (e.g., HIPAA) due to access to patient information.
• Manages all sales opening and closing procedures, ensuring accurate fund collection and payments.
• Strives to meet sales and metric goals by educating patients on product benefits and recommending suitable products.
• Engages with members in front of Optical during downtime.
• Communicates with Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
• Ensures the workstation/Optical department is clean and maintained at all times.
• Supervises all team members in the Optical department, including training, separations, promotions, and coaching.
• Maintains all club policies and procedures.
• Performs other duties as assigned; regular, predictable, full attendance is essential.

Leadership

• Exhibits strategic thinking and sound decision-making using business data.
• Leads through change, models leadership competencies, and builds credibility.
• Communicates effectively to provide teams with necessary information for success.
• Builds high-performing teams through collaboration and honest, timely feedback.
• Delivers results by setting clear expectations and ensuring accountability.

Team Members

• Teaches, coaches, and leads through club-level training.
• Supports team member engagement, ensuring adherence to policies, procedures, and compliance.
• Drives a culture of development, strategic thinking, ethical decision-making, and engagement.
• Addresses team member concerns and escalates as needed, ensuring a safe and positive environment.
• Embraces inclusion and diversity, collaborates respectfully, and acknowledges team success.

Members

• Guarantees service excellence through all points of contact and sets service standard expectations.
• Provides team support and empowerment to resolve member concerns.
• Ensures a safe and positive environment for members.
• Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).

Club Standards

• Leads teams to deliver GOLD club standards daily.
• Defines and models GOLD: Grand opening look daily, stocked items, executed planograms, visible and accurate signage.
• Maintains a clean and organized club, inside and out.

Know Your Business

• Acquires deep knowledge of key metrics and reporting for total club and department performance.
• Drives performance and profitability by identifying trends and areas of opportunity.
• Anticipates process breakdowns and corrects them before impacting club metrics.
• Communicates the connection between operational performance and financial targets to the team.

Requirements

• Minimum of two years’ experience in a retail Optical setting.
• High school diploma, college degree, or experience in big box wholesale, retail, optical, and/or management preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training, and driving results.
• Strong interpersonal, customer service, organizational skills, and attention to detail.
• Open shift availability required.
• At least 18 years of age.

Environmental Job Conditions

• Most time spent moving frequently on hard surfaces; occasional bending, handling, pulling, reaching, or stooping.
• Frequently lifts objects up to 20 pounds; may require lifting and moving objects over 20 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises; occasional exposure to cleaning agents.
• Requires use of Optical hand tools to adjust and repair eyeglasses, including insertion and removal of nose pads and small screws.

Qualifications

Knowledge of optical products and business practices preferred.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Purchase shares of BJ’s common stock at a 15% discount through after-tax payroll deductions.

Pay

The pay range for this position starts at $22.00 per hour. Actual salaries vary depending on factors including but not limited to location, education, experience, and qualifications.