Ops Support Administrator

About the role

The Office Manager oversees and supervises clerical and administrative employees in multiple financial and/or operational functions within a division or business unit. The role also supports the General Manager and/or Division Controller.

Responsibilities

• Coordinates, directs and supervises the work of office staff.
• Hires, trains, schedules and performs performance management on relevant staff.
• Sets performance standards and ensures appropriate coverage to meet or exceed service goals.
• Maintains records to support compliance with regulatory and statutory requirements.
• Maintains and addresses facility management needs including office supplies, mail and general building maintenance.
• Evaluates and reviews office production and department performance results with the local leadership team and makes recommendations accordingly.
• May supervise and coordinate the effective and timely preparation of the budget, general ledger, monthly invoices, accurate monthly billing adjustments, and other projects.
• Develops and implements processes, procedures and policies to ensure compliance with Republic region, area and corporate policies and efficient office operations.
• Ensures staff follows standard operating procedures, taking appropriate action when performance does not meet targets and objectives.
• Acts as a resource for others in the approach, research and resolution of complex and/or escalated financial and/or operational questions and discrepancies.
• Performs other job-related duties as assigned.

Qualifications

• A comprehensive understanding of business operations, transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
• Ability to professionally and cooperatively interact and communicate with the region, area and division leadership team as well as staff and customers to accomplish goals in an effective manner.
• Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively coach, mentor and train others to meet performance expectations as described above, as well as, manage performance.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Ability to work through others to accomplish goals and objectives.
• Ability to establish processes and procedures to ensure effective department workflow.
• Ability to use MS Office including Word and Excel as well as Company information systems applications including, but not limited to Lawson, InfoPro, TRUX and ePro.

Requirements

• High school diploma or G.E.D.
• Minimum of 1 year of supervisory experience in office management, operations, finance/accounting or similarly related function.

Pay

The pay range for this position is $59,000.00 to $81,050.00*