Support Operations Administrator

Job Qualifications

• 3+ years of relevant experience in customer support, support operations, or a related role
• Strong track record of owning outage or incident communications in a customer-facing environment
• Experience with learning tools such as scribe are an asset
• Experience working with support platforms (Zendesk, Freshdesk, or equivalent)
• High accountability orientation — owns outcomes independently and consistently follows through on commitments
• Demonstrates a strong sense of immediacy (urgency) when responding to incidents and outages
• Excellent written communication skills for crafting clear, timely alerts
• Highly organized, with strong attention to detail across templates and tools
• Comfortable coordinating with leadership (Senior Manager) on messaging approvals
• Familiarity with support/ticketing tools and Microsoft Teams administration

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Able to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Job Qualifications (continued)

• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation And Benefits

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.

The pay range for this position is $21.63/hr. - $26.44/hr. USD. The range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.