Operations Support Administrator

Site Primary Role

Illinois American Water is hiring an Operations Support Administrator to help facilitate activities that support the field groups. This role is vital to the operations and requires strong time management, organizational, and communication skills in order to execute daily work.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders
• Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs
• Maintains financial and/or other business records, journals and ledgers
• Interacts with internal/external customers regarding various issues and provides any additional assistance
• Resolves critical customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime
• Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis
• Performs other duties as assigned

Knowledge/Skills

• Microsoft Office Suite, especially Excel
• Excellent knowledge of office procedures
• Excellent math knowledge
• Working knowledge of computer programs
• Knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

Experience/Education

• A high school diploma or equivalent certificate required
• A bachelor's degree preferred

Work Schedule

Full-time, On-site
Monday-Friday, day shift
Overtime as needed

Work Environment

General office environment
In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items

Physical Requirements

• Primary sedentary general administrative work
• Frequent sitting, standing, walking
• Minimal stooping, bending, crouching
• Ability to lift up to 25 lbs

Certifications & Licenses

• Valid, state driver’s license with ability to pass motor vehicle background check