Operations Administrator

Job Description

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. He/she assists with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Job Duties

• Invoice Management: Create and process daily invoices with precision and timeliness. Assist with end-of-month billing tasks, including matching invoices with jobs, verifying pricing and modifications for accuracy, entering revisions provided by sales staff, and sending out finalized invoices to customers.
• Contract Management: Process contracts from creation to completion using the Point of Rental System. Follow up on job modifications and obtain necessary information for contract updates.
• Collaboration and Support: Work closely with sales staff to address job and invoicing questions. Ensure accurate and timely communication regarding job details, modifications, and follow-ups.
• Customer Service: Provide excellent customer service by answering phones and directing calls to the appropriate departments. Address customer inquiries professionally and efficiently.
• Administrative Tasks: Organize and maintain filing systems for contracts, invoices, and related documentation. Assist with general office tasks as needed to support overall operations.

Qualifications

• 1-3 years of Office administrative experience
• Strong customer relations skills
• Understanding of TX wage and hour laws
• Regular exposure to all weather conditions in combination with regular work time indoors in environmentally controlled conditions. (majority of time will be in an office setting)

Additional Information

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Compensation

Compensation Range: $18 - $20 an hour

About the Role

Site Barricades is a company of AWP Safety - AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety.

Requirements

Position may lift or carry objects up to 40 pounds

Skills

Must be able to work in a variety of physical positions, including sitting, standing, walking, and driving.

Benefits

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Pay

Compensation Range: $18 - $20 an hour

Schedule

N/A

Qualifications

• 1-3 years of Office administrative experience
• Strong customer relations skills
• Understanding of TX wage and hour laws
• Regular exposure to all weather conditions in combination with regular work time indoors in environmentally controlled conditions. (majority of time will be in an office setting)