Operational Support Administrator

Primary Role

The Operational Support Administrator at HUB International is an integral member of the operations team and will provide direct support related to operations and client services.

Duties And Responsibilities

• Provide clerical and administrative support to operations and client service departments.
• Aid with HUB event planning and execution.
• Manage and maintain front desk area, lobby, and help with upkeep in kitchen/lounge area.
• Answer multi-line phone system (including transfers).
• Manage and distribute of incoming and outgoing mail.
• Scan mail into our Agency Management System and deliver it electronically to client service teams.
• Perform other clerical functions such as photo copying, stuffing envelopes, preparing policy books, assembling Auto ID Cards.
• Assist Account Managers and Account Executives with billing and invoicing related tasks.
• Contribute to miscellaneous administrative duties/projects as needed.

Key Competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to lead and contribute to team and adhere to deadlines.

Qualification Requirements

• Experience And Education: 3 to 6 months of prior office experience preferred, High School Graduate or a Certificate of High School Proficiency, Age 18 or older, Insurance License required or must be able to obtain within 120 days of hire.
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.
• Other Requirements: Must hold a valid Driver’s License, Dependable transportation, Public Speaking/Language Skills, Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Ability to write routine reports and correspondence, Ability to speak effectively customers and teammates, Bilingual in English and Spanish a big plus.
• Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

About Us

HUB International is a recognized global leader dedicated to helping individuals and companies navigate risk and manage the complexities of insurance. Join the HUB team!

This is an onsite role, requiring five days per week in the office.

Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.