Ops Coordinator - CSP-1

Essential Functions

• Maintains facility reporting metrics related to service, safety, cost and quality.
• Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO).
• Reviews inaccuracies in generated reports with appropriate parties and ensures errors are corrected in appropriate systems.
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations.
• Reviews operational metrics affecting daily planning and performance.
• Investigates customer service complaints and communicates resolved issues with customers.
• Escalates unresolved issues to appropriate management.
• Maintains and updates vehicle maintenance information.
• Ensures adherence to contractually agreed-upon standards and DOT requirements for equipment.
• Maintains and updates files for company and vendor equipment.
• Maintains files in accordance with DOT regulations for drivers.
• Coordinates the dispatch of linehaul transportation equipment.
• Enters dispatch events into the online system for timely delivery and pickup.
• Completes yard inventory to verify equipment location.
• Investigates and reports linehaul schedule delays, accidents, and equipment failures.
• Implements contingency plans for on-time load delivery.
• Performs driver release audits (Contractor model stations only).
• Organizes and executes driver training classes.

Knowledge & Abilities

• Customer service skills.
• Time management, organizational, and multi-tasking skills.
• Verbal and written communication skills.
• Software skills, including Microsoft Office and web-based applications.
• Knowledge of transportation regulations and DOT requirements.

Preferred Qualifications

• High school diploma or GED.
• Bachelor’s degree in Business, Logistics, or a related area.
• Administrative support, customer service, or dock operations experience.
• Reasonable accommodations available for qualified individuals with disabilities.

Job Conditions

• May work in hot and cold temperatures.
• May work in areas with loud noise and fumes.
• May have to lift or carry up to 20 pounds.
• Minimal travel required.

Pay & Benefits

Part-time 25 hour schedule. For details on our comprehensive benefits, click here.