Ops Coordinator - CSP

About the role

Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Responsibilities

• Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets.
• Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction.
• Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident.
• May perform driver release audits as assigned (Contractor model stations only).
• May organize, plan and/or execute driver training classes.

Requirements

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.
• Administrative support, customer service or dock operations experience preferred.

Qualifications

• Customer service skills necessary to effectively and professionally respond to requests and issues.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Verbal and written communication skills necessary to communicate with various audiences.
• Software skills, including use of Microsoft Office software and web-based applications.
• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations.

Skills

• Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations.

Benefits

Not specified.

Pay

$20.35 - $34.97/hr

Schedule

Minimal travel required.