Operations Training Specialist

What You Will Do

• Bring your expertise, problem solving skills, and creativity to add value to our team
• Unify distributed efforts and own the plan to deliver quality outcomes for our customers
• Work across organizations to ensure we continue marrying best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support
• Achieve metrics and KPIs to measure success of strategic initiatives and programs and report on their progress
• Improve the learner experience with our training and enablement offerings
• Promote regional approaches where applicable
• Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management
• Work under tight program timelines
• Frequently visit data centers to understand the learner’s experience

What We Are Looking For

• 5+ years of technical training facilitation experience
• 2+ years of driving process improvements experience
• High School diploma required
• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, engineering or related field preferred
• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers
• Demonstrated understanding of training creation, practices, performance, and procedures
• Experience owning program strategy, end to end delivery, and communicating results to leadership
• Experience using data and metrics to determine and drive improvements
• Excellent communication skills, teamwork, organizational and problem-solving skills
• Proficient with Microsoft Office Suite and Learning Management System (LMS) software

Work Environment

Hybrid work schedule, 3-4 days in office. 5 days a week in office on training week (1 week a month)

10% Travel required