Operations Technical Training Specialist

About the role

This role supports manufacturing operations and business goals through the design, development, and continuous improvement of training programs.

Responsibilities

• Design, develop, and improve training programs that support manufacturing operations and business goals
• Audit and evaluate trainer performance
• Develop and standardize training content, processes, and frameworks to ensure consistency and scalability
• Align training initiatives with organizational priorities
• Collaborate with business leaders and key stakeholders
• Design and implement training for new products
• Deliver Train-the-Trainer sessions and support development of training team members
• Review and approve training documentation, labs, and OJT materials
• Create and analyze surveys and reporting to evaluate training effectiveness
• Manage LMS-related activities, including enrollments, reporting, and communication of training requirements and updates
• Support hourly and salaried training programs as needed
• Build and maintain relationships with external partners
• Travel between facilities to support training needs and stakeholder engagement
• Cross-train across training functions to support a well-rounded and adaptable training program

Qualifications

• Experience in Learning & Development, training program design, or a related field within a manufacturing or technical environment
• Strong ability to design, organize, and improve training programs that support operational and business goals
• Proven experience assessing learning needs and developing structured training solutions
• Solid understanding of instructional design principles, adult learning concepts, and blended learning approaches
• Experience working with Learning Management Systems (LMS), survey tools, and content development platforms
• Strong analytical skills with the ability to interpret data and drive improvements
• Ability to manage multiple projects and priorities while maintaining attention to detail
• Strong communication skills, with the ability to present ideas clearly across all levels of the organization
• Demonstrated ability to influence, guide, and support others without direct authority
• Experience working with Subject Matter Experts and cross-functional teams
• Familiarity with continuous improvement methodologies (e.g., Lean Manufacturing, 5S, Kanban, or similar)

Physical Requirements & Work Environment

• Standing for extended periods during training sessions
• Occasional lifting of materials or equipment (up to 25 lbs)
• Use of standard office and training technology
• Wearing required PPE, including safety glasses and steel-toe shoes, in operational environments

Why This Role Matters

• Supports the growth of manufacturing by ensuring training programs are structured and scalable
• Embraces Vertiv's Core Principals & Behaviors to execute Strategic Priorities

Our Core Principals & Behaviors

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Behavioral Expectations

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.