Operations Technical Specialist
About the role
The organization operates in the fintech sector, focusing on payments and developer-first platforms. It addresses challenges related to partner integrations and technical operations, ensuring seamless collaboration across engineering, support, and sales teams. The company maintains a remote work environment supported by physical office space and resources, emphasizing transparency and expertise in payment solutions.
The OPERATIONS TECHNICAL SPECIALIST role is designed to ensure successful partner integrations and maintain smooth technical operations across the company. This position provides technical expertise to resolve complex integration issues and supports internal teams by bridging gaps between engineering, support, and sales. The role enhances operational efficiency and facilitates effective technical communication within the organization.
Responsibilities
- Review API requests, logs, and code to troubleshoot partner integration issues
- Resolve escalated technical tickets supporting the support team
- Collaborate with engineering to address bugs, update dependencies, and implement technical improvements
- Develop and update technical documentation, developer tools, and integration examples
- Manage Zendesk administration and optimize ticket workflows
- Participate in sales calls to provide technical expertise and implementation guidance
- Serve as a subject matter expert on integrations, APIs, and internal systems
Requirements
- Experience with APIs, integrations, and technical troubleshooting
- Ability to understand and analyze code and technical documentation
- Strong problem-solving skills and handling of technical escalations
- Experience collaborating with customer support teams
- Effective communication skills for technical and non-technical audiences
- Ability to work cross-functionally in a fast-paced remote environment
Benefits
- Remote work environment with supportive resources
- Office space available in Boulder, CO