Operations Training Specialist

Key Responsibilities

• Cook up and execute online and instructor-led training programs across multiple cohorts and phases
• Own LMS (Absorb) - manage enrollments, completions, reporting, evaluations, and video workflows
• Track participant progress, certifications, and milestones with accuracy and consistency
• Manage training calendars, cohort schedules, and cross-functional communications
• Partner with presenters and stakeholders for session readiness and materials accuracy
• Create and maintain learner-facing materials (PowerPoint, Canva assets, scorecards, digital badges, program documentation)
• Develop and maintain SOPs for clarity and repeatability across cohorts
• Pull, analyze, and summarize LMS and program data for operational decision-making
• Explore and implement AI and automation tools for workflow improvement, grading, feedback, and content creation

Qualifications

• 2–4 years of experience in training administration, operations, program coordination, or similar role
• Hands-on LMS experience (Absorb preferred)
• Proficiency in Microsoft Office, Google Workspace, and Canva
• Experience with project management tools (Asana preferred)
• Comfort with AI tools (ChatGPT, Copilot, Gemini, or similar)
• Ability to manage multiple programs, stakeholders, and timelines
• Bachelor's degree or equivalent professional experience in training, business operations, education, or related field

Desired Attributes

• Anticipates needs before they become problems
• Communicates clearly and confidently across teams and levels
• Takes ownership of the learner experience from start to finish
• Stays calm and focused when priorities shift
• Curious about AI, operations, and learning innovation
• Cares about quality, consistency, and continuous improvement

Work Environment & Culture

Hybrid schedule (Mon-Thu in office, Fri remote), business-casual, high-energy environment with regular team lunches, employee appreciation events, and a culture that invests in its people.

Job Details

Location: Austin, TX, Dallas, TX
Job Type: hybrid or office
Posted: a month ago
Categories: Marketing