Operations Technical Support Specialist

Primary Responsibilities

• Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTech standards.
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts.
• Support direct bill and all agency bill types of billing structures as assigned.
• Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry.
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC.
• Follow established documentation standards, naming conventions, and attachment protocols (“EPIC is the file”).
• Enter Daily work on a Production Tracker.
• Participate in workflow documentation updates and operational enablement initiatives as assigned.

Qualifications

• Commercial insurance experience is required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems.
• Able to follow structured processes and maintain high data accuracy.
• Comfort working in a high-volume, deadline-driven environment.

Preferred Soft Skills

• Strong attention to detail and commitment to data integrity.
• Coachable and receptive to feedback.
• Organized and dependable.
• Able to work within defined guidelines and escalate appropriately.
• Collaborative, team-oriented mindset.
• Strong time management and personal accountability.

Performance Expectations

• Accuracy (Quality): Data integrity, documentation compliance, and low error rates.
• Turnaround Service Level Agreements (SLAs): Timely completion of assigned workflows within established service standards.
• Volume (Capacity): Ability to meet production expectations.
• Production: Ability to meet or exceed production expectations.

Benefits

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority.