Technical Operations & Support Specialist
Radius · De Pere, WI · 3 mo ago
Information TechnologyFull-time
Key Responsibilities
- Hardware Provisioning & Inventory Management
- Device Provisioning
- Account Setup & SLA Execution
- Inventory Control & Auditing
- Returns & Testing (RMA)
- Tier 1 & Tier 2 Technical Support
- Omnichannel Technical Assistance
- Tier 1 Troubleshooting
- Tier 2 Advanced Escalations
- System Defect Isolation
- Queue & Downtime Management
- Cross-Functional Collaboration & Documentation
- Engineering & Product Liaison
- Technical Documentation
- Process Improvement
- Experience & Technical Skills
- Core Competencies
- Preferred Qualifications