Technology Operations Specialist- Technical Support
Canon USA · Doral, FL · 3 wk ago
On-siteInformation Technology$54k–$82k/yrFull-time
Responsibilities
- Solution Knowledge & Awareness: Establishes and maintains a thorough knowledge of the client's networking environment, maintaining up-to-date knowledge and documentation of all solutions deployed within the client's environment.
- Service Delivery: Delivers application administration services for fleet management, output management and scanning software solutions in alignment with contractual commitments, executing technical service delivery tasks such as solution testing, setup, configuration, documentation, training, and troubleshooting.
- Customer Relationship Management: Maintains effective relationships with client IT administrators and personnel, addressing their needs and resolving issues promptly, escalating as appropriate for broader team support.
- Value Realization: Supports client achievement of measurable business outcomes by ensuring full product and technical services adoption.
- Risk Management: Supports the identification and mitigation of risks associated with customer feedback, technology solution performance, and customer network environment challenges.
- Training: Develops and delivers technical material for customer IT resources or end users.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Customer Success experience preferred.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Qualifications
- Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.
Skills
Requires strong interpersonal and communications skills, and public speaking skills.
Benefits
- Medical, dental, vision coverage
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on job function)
- Volunteer opportunities to give back to the local community
- Canon welcome kit and official merch
Pay
$54,460-81,550 per year
Schedule
- Full-Time On Site
- Requires up to 30% travel to client sites, including overnights (valid driver’s license and acceptable driving record necessary)