Operations Team Leader (Alabama)

About the Role

The Operations Team Leader is responsible for providing quality and efficient service to customers through the daily management of a team of employees, including motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving.

Responsibilities

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each team member.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment.
• Assists the manager with the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Works as a member/leader of special or ongoing projects that are important to area/process improvement.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Assists with documentation and training of the DocuSign program.
• Assists in developing and preparing operational plans and reports on project status.
• Promotes adherence to and upholds the company’s mission and values.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Associate degree preferred but not required.

Qualifications

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem-solving.
• Excellent organizational and administrative skills with demonstrated ability to work toward and meet deadlines by planning and organizing.
• Demonstrated ability to balance work pressure with time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competent use of Excel.

Work Environment

Work is performed in a typical office setting or from a home office.