Operations Support Specialist II

About the role

Performs advanced administrative, analytical, technical, and coordination duties in support of Public Utilities Department operations. Provides executive-level administrative support to the Department Head, coordinates departmental administrative functions, prepares operational and financial reports for executive-level management decision making, maintains performance metrics, and serves as a liaison between internal divisions and external stakeholders.

Responsibilities

• Coordinates and provides operational support to assist in the management of divisional operations, programs, and services.
• Coordinates the activities of assigned support, administrative, and office functions; reviews and processes a variety of internal and external reports, forms, invoices, contracts, and related documents; prepares related statistical summaries and narrative reports.
• Receives and responds to requests, inquiries, and complaints from the public, other jurisdictions, and other County Divisions, Departments, and sections; prepares and proofreads correspondence for format, accuracy, and completeness; coordinates activities with and provides information to outside contractors and service providers.
• Reviews and summarizes a variety of fiscal, statistical, and administrative information; prepares related reports and memoranda; develops and revises division forms and report formats, as well as report preparation procedures; develops, implements, and maintains a variety of file systems.
• Performs a variety of administrative duties for the Division, including preparing and/or processing budget, purchasing, payroll, and accounting documents; coordinates the preparation of budget development documents; tracks expenditures and revenues; and prepares budget amendments.
• Records and deposits monies received by the Division.
• Serves as liaison between assigned Division and support services Divisions, including Information Technology, Human Resources, Risk Management, and/or Procurement.
• Provides support to hiring managers, including monitoring vacancies, entering requisitions for vacancies, completing human resources-related forms, printing and reviewing applications, scheduling interviews, and assisting with divisional onboarding processes.
• Enters data into Division databases, including information from administrative functions and from operational/program activities.
• Establishes and maintains automated and manual records and files.
• Provides assistance and information to internal and external callers and visitors regarding the Division, its programs and services, and the administrative support functions; refers callers/visitors to appropriate staff as needed.
• Performs special projects as assigned.
• Orders office supplies; makes travel arrangements and reservations; and maintains calendars for management staff or conference rooms.

Requirements

• Associate degree required.
• Three (3) years of related experience. Candidates without a degree should possess two (2) additional years of related experience.
• Fingerprinting required.

Salary offers above the minimum pay grade may be considered based on qualifications. Essential Employees may be required to work during an undeclared or declared emergency.

Pay

The salary listed reflects the full pay range for this position, from entry level through advanced career stages. New employees are hired at, or near the entry point shown, depending on qualifications and relevant experience.

Benefits

Collier County BCC offers a variety of benefits to both regular full and part-time employees. View the comprehensive benefits package.