Operations Support Specialist

This role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The Operations Support Specialist focuses on service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Coordinate operations support with issue resolution, maintaining visible checkpoints that include source, owner, status, and next action within Philippine travel/DMC operations.
• Review Shroff Travel role documentation with status tracking to ensure traceability and accountability.
• Document case management with deadline tracking, ensuring unresolved items have clear ownership and next steps.
• Maintain comprehensive documentation and reporting for all operations support activities.
• Reconcile quality control with workflow management to surface repeated errors before they cause downstream rework.

Decision Pattern & Quality Standard

Strong Operations Support ensures service resolution remains usable under the specific demands of Philippine travel/DMC operations. Completed work must be traceable, unresolved items must have owners, and repeated errors must be identified early to prevent rework.

Working Strengths

• Use Shroff Travel Workflow Context and Customer Service confidently in operations support.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions clearly.
• Exercise judgment in follow-up, especially when support depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine status tracking, follow-up, and documentation to keep work secure and traceable.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.