Operations Support Specialist
About the role
Cincy Connect Services is seeking an Operations Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The position applies operations support specialized execution within customer support outsourcing to live work, making accuracy and traceable follow-through more important than superficial speed.
Responsibilities
- Review the Operations Support Specialist workflow by helping the team resolve routine issues within approved authority.
- Maintain the Operations Support Specialist workflow by helping the team document commitments and next actions.
- Track the Operations Support Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
- Own the Operations Support Specialist workflow by helping the team handle assigned customer or client requests.
- Coordinate the Operations Support Specialist workflow by helping the team review available case history before responding.
Quality Standard: Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.
Role Fit
- Use Quality Assurance and Client Communication confidently when carrying out operations support specialized execution within customer support outsourcing.
- Apply Operations Support Specialized Execution without losing track of exceptions, owners, or deadlines.
- Document Service Recovery decisions clearly enough that another teammate can follow the reasoning.
- Use sound judgment around Customer Experience, especially when escalation is required instead of assumption.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $40,000–$60,000 per year.