Operations Support Specialist

About the role

This role is responsible for identifying, investigating, reporting, and solving funeral home and cemetery processing problems related to the performance of business operations. The position compiles SOX assessment reports, implements financial reclassifications, initiates on-demand modeling, and conducts analysis and research. This position provides project support for Finance Managers and Financial Analysts across various Operations Support teams.

Responsibilities

• Administer the Field Finance Support mailbox answering inquiries about transactions, processes, or policies.
• Oversee and analyze funeral home and cemetery transactions to ensure understanding, accuracy, and identify process improvement opportunities.
• Address configuration of location comparability status, location operating status, and location roll-up structure (Mega, Market, Territory, BU, and Division).
• Provide administrative support for the Cemetery Flower Placement program, including answering emails from location associates about placement orders.
• Provide light-touch financial statement training or answer questions for new Location Managers or General Managers as needed.
• Assist in creating reports and analysis for monthly reporting and dashboards.
• Compile and develop SOX assessment quarterly reports and analysis.
• Investigate and resolve issues with security access to systems and reports.

Requirements

• Bachelor’s degree in Business Administration, Finance, or Analytics.
• Six (6) years of related work experience.
• SOX compliance experience.
• Funeral industry experience a plus.

Skills

• Strong analytical and problem-solving skills.
• Project Management knowledge.
• SQL Reporting skills.
• Process improvement skills.
• Working knowledge of financial and general accounting concepts.
• Effective oral and written communication skills.
• Advanced Excel skills.
• Ability to present complex analyses in a clear, concise, simplified manner to stakeholders.

Work Conditions

• Work indoors during all seasons and weather conditions.
• Comply with Corporate dress code policy.
• Sitting continuously for many hours per day, up to 6 hours per day.
• May climb stairs to access buildings.
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage.
• Working beyond “standard” hours as the need arises.

Job Location: US-FL - Port Orange, Postal Code: 32129