Operations Support Specialist

About the role

An Operations Support Specialist at Novra Corp will work directly on customer resolution in support of strategic marketing, communications, campaigns, research, content, client coordination, and execution. This role focuses on specialized execution within strategic marketing operations, ensuring work leaves owners, evidence, and next actions visible.

Responsibilities

• Maintain the Operations Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with sufficient context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.
• Review the workflow by examining available case history before responding.

What good work looks like

The role is successful when customer resolution becomes more reliable and repeated failure points are identified before they impact customers, partners, or teammates. This is measured through operations support specialized execution within strategic marketing operations.

Skills

• Use Ticket Management and Brand Intelligence Support confidently in operations support execution.
• Apply Campaign Research without losing track of exceptions, owners, or deadlines.
• Document Case Management decisions clearly so another teammate can follow the reasoning.
• Exercise sound judgment in Case Documentation, especially when escalation is required.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.