Operations Support Specialist

Full-time, 100 % remote role open to candidates throughout the United States.

About the role

Toolad has an opening for an Operations Support Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will coordinate day-to-day workflows, records, schedules, and cross-team follow-up.

Responsibilities

• Coordinate day-to-day tasks, schedules, handoffs, records, and status updates supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across creative advertising and campaign work.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$63,500 - $71,000 per year