Operations Support Specialist

About the role

NexxaWorks is seeking an Operations Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of strategic marketing, brand development, digital campaigns, content, social media, audience analysis, and client delivery. The role focuses on operations support specialized execution within brand development operations to surface incomplete information before it becomes downstream rework.

Responsibilities

• Review the Operations Support Specialist workflow by helping the team assess available case history before responding.
• Maintain the workflow by resolving routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with sufficient context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Requirements

• Use Customer Support and Escalation Management confidently in operations support specialized execution within brand development operations.
• Apply Operations Support Specialized Execution without losing track of exceptions, owners, or deadlines.
• Document Client Communication decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around the Operations Support Specialist Workflow, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.