Operations Support Specialist

About the role

The Operations Support Specialist connects customer resolution with the broader operating needs of target-market research, market analysis, market-entry strategy, business consulting, and client decision support. The position applies operations support specialized execution within market entry research to live work, prioritizing accuracy and traceable follow-through over superficial speed.

Success is measured by dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Responsibilities

• Own the Operations Support Specialist workflow by helping the team resolve routine issues within approved authority.
• Coordinate the workflow by documenting commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.

Role Fit

• Use Follow-Up and Queue Management confidently in operations support execution.
• Apply Knowledge Base without losing track of exceptions, owners, or deadlines.
• Document Multichannel Support decisions clearly for teammate clarity.
• Exercise sound judgment around Market Entry Research, especially when escalation is required.

Work Arrangement

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.