Operations Support Specialist

About The Opportunity

Smartly Technologies is adding an Operations Support Specialist to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Operations Support Specialist will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. The opening is full time, fully remote, and open to candidates throughout the United States.

Responsibilities

• Coordinate day-to-day tasks, schedules, handoffs, records, and status updates supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across managed IT and technical delivery.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues while supporting managed IT and technical delivery.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

Base salary: $61,500 - $69,500 per year

Schedule

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate