Operations Support Specialist

This role operates within Brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support. The Operations Support Specialist ensures service resolution is aligned with these functions, maintaining clear separation of confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Review operations support issues for resolution, ensuring each checkpoint leaves a visible source, owner, status, and next action within the context of brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Document branding role documentation with status tracking, maintaining traceability and accountability for all operations support activities.
• Maintain case management with deadline tracking, ensuring timely follow-up and resolution of support requests.
• Reconcile documentation with reporting to ensure accuracy and completeness of operations support records.
• Coordinate quality control and workflow management to surface repeated errors before they result in downstream rework.

Success Profile

• Use Elevare Branding Workflow Context and Customer Service confidently to support brand strategy, visual identity, design, marketing, paid/social/email campaigns, analytics, operations, and customer support.
• Apply data accuracy without losing track of evidence or deadlines in operations support workflows.
• Document process compliance and issue escalation decisions to maintain clear reasoning and accountability.
• Exercise judgment in follow-up, especially when operations support depends on external confirmation rather than assumptions.
• Ensure role-specific handoffs meet cross-functional coordination, operations support, and data accuracy standards before considering work complete.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.