Operations Support Specialist

Summary of Job Duties

• Process warranty and annual maintenance orders submitted by the Customer Success Team, Sales Team, and customers.
• Purchase inventory required to fulfill warranty and annual maintenance orders.
• Register customer information to serial numbers to ensure accurate warranty coverage.
• Prepare warranty documentation for the Customer Success Team to present to customers.
• Partner with the Team Lead to maintain virtual warranty inventory and ensure timely, accurate warranty assignments.
• Participate in monthly virtual inventory reviews with the Team Lead and Shared Services Manager and reconcile counts with ERP records.
• Prepare weekly, monthly, and quarterly reports as directed by the Team Lead and Shared Services Manager.
• Perform other duties as assigned by the Team Lead.

Requirements

• Demonstrated ability to interact with customers and employees in a positive, proactive manner.
• Strong attention to detail and commitment to accuracy.
• Techical writing skills preferred.
• Ability to travel overnight as needed during the training period.
• Proven time management skills, with the ability to multitask, prioritize independently, and meet deadlines.
• Strong organizational skills with consistent follow-through.

Qualifications

• Two or more years of related work experience preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, as well as P21 and Salesforce.

Benefits

• Competitive Salary
• Medical, dental, vision, accident, life, & long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) retirement plan
• Paid parental leave
• PTO & Holidays